What are two common pitfalls in troubleshooting?

Going into auto pilot and not finding the root cause highlights a significant issue in troubleshooting processes. It refers to the tendency of technicians to follow standard procedures or past experiences without properly analyzing the current situation. This approach can lead to missed opportunities to identify the unique factors contributing to a specific problem. By not critically assessing the symptoms and underlying causes, a technician may apply a fix that merely addresses the surface issue rather than resolving the core problem. This pitfall can prolong downtime and create recurring issues, as the root cause remains unaddressed.

In troubleshooting, it's crucial to remain engaged and curious, actively seeking to understand the specifics of the current issue. A deliberate and focused investigation helps ensure that solutions implemented are effective and sustainable, ultimately leading to a more efficient and satisfactory resolution.